Q: How do I schedule a booking?
A: Booking is easy! Click on any of the ‘Request a booking’ links on the website and fill out the booking form. I will be in touch shortly to answer any questions and to suggest some dates for our session. When everything looks good, I will share a link where you can sign the contract and pay the retainer or total balance to reserve our booking.
Q: How does payment and the retainer work?
A: The session price includes a 30% non-refundable retainer due at booking. The retainer reserves my availability for our scheduled photoshoot time. The 70% remaining balance is due 24 hours before our scheduled time to confirm our session. If unpaid, our session is considered canceled and you forfeit the retainer and any rescheduling fees.
Q: What if I need to reschedule or cancel?
A: Your session includes one complimentary rescheduling if you provide at least 24 hours’ notice. Each reschedule after the first complimentary reschedule will incur a $50 rescheduling fee. Rescheduling requests with less than 24 hours’ notice may not be accepted and considered a cancellation. If our session is canceled, you will receive a refund minus the retainer and any rescheduling fees. Rescheduled sessions must be completed within 60 days of the original date.
Q: Why is there a retainer and rescheduling fee?
A: This policy is in place because each scheduled time is reserved for you, limiting my availability to serve other clients on those days. I understand that life doesn’t always go according to plan so I try to offer fair accommodations with a low retainer and a complimentary rescheduling.
Q: I have a question not listed here.
A: Contact me and I’d be happy to answer them!
Q: Do you photograph anything other than families and events?
A: Yes I do! While I enjoy capturing special moments for families, I also help people sell their collectible cars. You can see my other work at petrolphoto.com.